Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

1. Information We Collect

• Discord account information (username, ID, avatar)
• Application form responses
• Usage data and analytics

2. How We Use Your Information

• To provide and improve our services
• To communicate with you about your account
• To process applications and manage communities

3. Data Sharing

We do not sell your personal information. We only share data as necessary to provide our services.

4. Data Security

We implement appropriate security measures to protect your information.

5. Your Rights

You have the right to access, correct, or delete your personal information.

6. Contact

For privacy questions, contact us by joining our discord server with this link : https://appslumina.com/go/discord and open a ticket to reach out to us privately and directly.

Or send us an email at : [email protected]

AI Support Assistant

Questions submitted to Lumina Guide are sent through OpenRouter to an available third-party AI model provider to generate an answer. Do not submit passwords, API keys, payment information, private application answers, direct messages, or other sensitive information.

Lumina stores the submitted questions, generated answers, source references, technical usage metadata, and optional feedback as a conversation for up to 30 days to operate, secure, and improve the support experience. If you are signed in, the conversation may be linked to your Lumina account. Discord requests may include your Discord user ID and public profile details. For anonymous website visitors, Lumina stores the request IP address and browser user agent instead. The IP address is not stored for signed-in website conversations.

Expired AI support conversations are automatically deleted. OpenRouter and the selected model provider process requests according to their own data-handling policies. Lumina Guide cannot access private account, server, application, or billing data.